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Privacy Policy

1. Why this privacy policy?

ABCool Service srl (hereinafter “We/our/us“) attaches great importance to the protection of your privacy and your personal data. We collect and process your personal data in accordance with the applicable legal provisions, namely the Law of 8 December 1992 on the protection of privacy in relation to the processing of personal data (“Privacy Law“) and the European Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“Regulation“).

We wish to inform you of any processing operations involving your personal data and your rights in this regard. By using our site, you accept the collection and processing of your personal data by ABCool Service srl in the manner described in this document.

We reserve the right to make changes to our Privacy Policy at any time. We therefore advise you to consult this document regularly.

2. Data Controller

ABCool Service srl, a heating, air conditioning, cooling and ventilation company, is responsible for the site.

Contact information:

Registered office: Avenue des Arts 56 – 1000 Brussels

Telephone number: 0486 / 94 02 96

Email address: info@abcool.be

3. What personal data is collected?

We collect and process some or all of the personal data concerning you as listed below:

  • Information you provide to us:
    Identification data related to filling out the contact form and data related to your question, request for information, quote or order. We may also process your contact details, address and bank details in order to process a payment within the framework of a contractual business relationship with a supplier of products and/or services. We may also process your personal data related to your experience and professional background in the event that you apply for a job offer.
  • Surveys and testimonials:
    We may ask you to respond to a satisfaction survey regarding the use of our services, thus allowing us to improve our offering or to share a testimonial about your satisfaction.
  • Communications:
    In the event that you contact our teams by email, post or telephone, we may keep a record of the exchanges to facilitate the follow-up of communications.
  • Use of our site:
    Through the use of our site, information collected via cookies for statistical purposes may include: your IP address, your geographical area, the times and dates of page views, the pages consulted, etc. We advise you to enable cookies for an optimal experience. However, you remain free to disable them via your browser settings if you wish. For more information, please consult our Cookie Policy.

4. What are the purposes pursued?

We collect your personal data for the sole purpose of providing you with an optimal, personalised and secure user experience of the site. The processing of your personal data is therefore essential for the proper functioning of the site and the provision of our services.

Under European Union law, these purposes are all based on a legal basis justifying the lawfulness of the use of your data. Below is the list of the main legal bases on which we rely:

  • Consent: You have given your consent for the use of your personal data via a consent form. The possibility to revoke your consent at any time is provided via “unsubscribe” or via the form provided for this purpose.
  • Performance of a contract: The processing of your personal data is necessary to conclude or perform a contract to which you are a party.
  • Compliance with a legal obligation: We must process your personal data to meet a legal obligation incumbent upon us.
  • Legitimate interest: When the processing of your personal data is based on our legitimate interest prevailing over any potential prejudice to your data protection rights.

We undertake to process your personal data exclusively for the following purposes:

  • Ensuring order processing and product delivery.
    Legal basis: performance of a contract.
  • Ensuring after-sales service.
    Legal basis: performance of a contract, legitimate interest.
  • Enabling billing and account management.
    Legal basis: performance of a contract, legal obligation.
  • Offering the User a general but also personalised service, including the sending of useful information, newsletters, the provision of support and the follow-up of complaints.
    Legal basis: consent, performance of a contract, legitimate interest.
  • Improving and personalising our services and products.
    Legal basis: legitimate interest.
  • Detecting fraud, errors and criminal behaviour.
    Legal basis: legitimate interest.
  • Sending promotional offers if you have expressly consented (direct marketing). In this case, you remain free to withdraw your consent at any time.
    Legal basis: consent, legitimate interest.
  • Ensuring the relevance of the content and presentation of our site, which may lead to a sharing of personal data with service providers.
    Legal basis: legitimate interest.

You exercise control over the data you communicate to us. When data is incomplete or incorrect, ABCool Service srl reserves the right to interrupt or suspend, temporarily or permanently, certain operations.

Your personal data is intended to be used exclusively for internal purposes. Your personal data will therefore not be sold, given or transmitted to third parties, unless you give your explicit consent.

5. Who can receive my data?

In addition to our company, the only partners who may receive your personal data are:

  • Google Analytics: Google Analytics is a platform for collecting anonymous data from a site. This tool allows us to better understand how visitors interact with our site to be able to improve their experience as well as the effectiveness of the site.
  • OVH: OVH is a provider of hosting solutions through which our website functions optimally. All data we collect will be processed lawfully and honestly on secure servers. OVH holds several security certificates such as PCI-DSS, ISO/IEC 27001, SOC 1 type 2 and SOC 2 type 2 attestations.

We may share personal data concerning you with our partners or service providers for the purposes listed in this privacy policy.

6. How is my data stored?

Your personal data is stored exclusively on our company’s PCs or Cloud servers to which only our company has the access codes.

7. Is my data protected?

ABCool Service srl has taken all possible technical and organisational measures to avoid a data breach. Our partners also meet technical and organisational security standards in order to protect your personal data in a reasonable manner, in accordance with appropriate security standards. However, we cannot guarantee that online data transmissions will be protected from intrusion, which is why we ask you to apply reasonable vigilance regarding the use of your devices and personal identifiers.

8. How long will my data be kept?

The retention period for your personal data depends on the purpose for which it was collected. This data will be kept for as long as necessary to meet the needs of the activities. For example, if you request our services, your personal data will be kept for as long as necessary to respond to this request and provide you with the support, necessary materials, and communication to ensure the proper management of the relationship. If we process your personal data to meet a legal obligation, the retention period will depend on the regulatory retention obligation incumbent upon us.

If the processing of your personal data is no longer useful, this data will be irreversibly anonymised for statistical purposes only or will be permanently deleted.

9. What are my rights?

  • Guarantee of fair and lawful processing
    Your personal data is always processed in accordance with the legitimate purposes explained in point 4. It is collected and processed in an adequate, relevant and non-excessive manner, and is not kept longer than necessary to achieve the purposes pursued.
    All technical and security measures have been taken to minimise the risks of illegal or unauthorised access to or processing of your personal data. In the event of an intrusion into its computer systems, ABCool Service srl will immediately take all necessary measures to reduce the damage to a minimum.
  • Right of access
    If you are able to prove your identity, you have the right to obtain information on the processing of your data. Thus, you have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data is transmitted, the criteria used to determine the data retention period, and the rights you can exercise over your data.
  • Right to rectification
    Inaccurate or incomplete personal data can be corrected. Please inform us of the changes to be made via our contact form or by email. We will correct your data as soon as possible.
  • Right to erasure (or “right to be forgotten”)
    You also have the right to obtain the erasure of your personal data in the following cases:
    • Your personal data is no longer necessary for the purposes;
    • You withdraw your consent to the processing and there is no other legal basis for the processing;
    • You have validly exercised your right to object;
    • Your data has been processed unlawfully;
    • Your data must be deleted to comply with a legal obligation.

    ABCool Service srl decides on its own authority whether the criteria listed above are met.

  • Right to restriction of processing
    In certain cases, you have the right to request the restriction of the processing of your personal data, particularly in the event of a dispute as to the accuracy of the data, if your data has been processed unlawfully, if the data is necessary in the context of legal proceedings or for the time necessary for ABCool Service srl to verify that you can validly exercise your right to erasure.
  • Right to object
    You also have the right to object at any time to the processing of your personal data. ABCool Service srl will cease processing your personal data unless it can demonstrate that there are compelling legitimate grounds for the processing which prevail over your right to object.
  • Right to data portability
    You have the right to obtain all the personal data you have provided to us in a structured, commonly used and machine-readable format. At your request, this data can be transferred to another provider, unless this is technically impossible.
  • Right to withdraw your consent
    When personal data processing is based on the legal basis of consent, you can withdraw your consent to the processing of your personal data at any time. The withdrawal of your consent does not affect the validity of processing operations prior to the withdrawal.
  • How to exercise my rights?
    To exercise your rights, we invite you to send us a request by email to ABCool Service srl. We will respond as soon as possible.
  • Possibility to lodge a complaint
    If you are not satisfied with the processing of your personal data by ABCool Service srl, you have the right to lodge a complaint with the Commission for the Protection of Privacy, which becomes the Data Protection Authority from 25 May 2018 (https://www.autoriteprotectiondonnees.be).

This privacy policy was last updated on 14 October 2024.